SpotBay - Retail Marketing & Loyalty Platform
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Retail Marketing & Loyalty Platform

Modules that work together

Platform Overview
One integrated retail marketing & loyalty platform
Loyalty & Rewards Engine
Points, cashback and rewards that drive repeat visits
POS & Billing
Unified point-of-sale and billing
WhatsApp Marketing & Campaigns
Campaigns and broadcasts on WhatsApp
Chatbots & Automation
WhatsApp bots and automatic messages
Customer Insights & Product Analytics
Behavior and product analytics
Contests & Gamification
Quiz, spin the wheel, scratch & win, tournaments
Reviews & Feedback (Google Reviews)
Collect and manage reviews
E-commerce Storefront
Online storefront for orders
Chat Support via WhatsApp
Helpdesk and support on WhatsApp
Solutions
Salons & SpasBooking, billing, memberships and rebooking on WhatsAppNew: stylist calendar
  • Salon Booking Software
  • Salon Billing Software
  • Salon Membership Software
Restaurants & CafesBilling, guest CRM, loyalty and WhatsApp for F&B
  • Restaurant Billing Software
  • Restaurant CRM
  • Restaurant Loyalty Program

More industries

Retail & E-commerceSupermarketsHealthcare & ClinicsEducationReal EstateBanks & CountersMarketing AgenciesAll industries

Not sure which fits? We'll walk you through it.

Book a demo on WhatsApp
Products

Our Products

Complete customer engagement solutions

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Engagement & Growth

Customer Loyalty Programs
Build lasting customer relationships with rewards
Referral Programs
Turn customers into brand advocates
Gamification
Game-like elements for engagement

Marketing & Automation

WhatsApp Marketing
Direct customer communication via WhatsApp
Marketing Campaigns
Targeted campaigns to drive engagement
Chatbots & Automation
WhatsApp bots and automatic messages
Contests & Competitions
Quiz, spin the wheel, scratch & win
WhatsApp CRM
One inbox, customer history and follow-ups
Customer Reminders
Birthday, win-back and post-visit messages

Analytics, Tech & More

POS & Billing
Unified POS and billing for retail
Customer Insights
Deep insights into customer behavior
Smart QR Codes
WhatsApp, review and customer QR codes
Feedback & Reviews
Manage reviews and collect feedback
E-commerce Storefront
Online storefront for orders
WhatsApp Support / Helpdesk
Chat support via WhatsApp
Social Media Integration
Photo contests published to Instagram & Facebook
Appointment Booking
Reminders, confirmation and rescheduling on WhatsApp
PricingDevelopers
Resources
BlogGuidesCase Studies
Company
AboutContactCareersPartner Program
WhatsApp Business Platform

WhatsApp Business API pricing in India

Getting on the WhatsApp Business Platform costs three things: registering your number, a plan to send from, and the messages themselves. Here is what each one is on SpotBay.

Start free — ₹0 plan Get a demo on WhatsApp
New WhatsApp campaign

Template

weekday_lunch_offer

Audience

Smart Group · DormantTag · Weekend regulars

1,240 customers

Send

Tue, 11:30 AM

Sending…1,240
CA

Café Aroma

Business account

Lunch break? 🍝 20% off pastas, Tue–Thu, 12–3 PM.10:00
Show this message at billing.10:00
Call us

What it costs

Plan or itemPrice
WABA number setupOne-time, per number. Included with WhatsApp Pro.₹5,000
Growth FreeSend from SpotBay's shared number; buy message packs as needed.₹0 / month
Growth ProPer branch, billed annually at ₹24,000. Includes 500 messages a month.₹2,000 / month
WhatsApp Plus₹500 → 3,000 messages, ₹1,000 → 6,000, ₹2,000 → 12,000, ₹3,000 → 30,000.from ₹500 / month
WhatsApp ProFor higher volumes, with WABA approvals included.₹5,000 / month
Utility messages (SpotBay-managed billing)Per message — order updates, bills, reminders. On approval, with advance payment.₹0.15 + GST
Marketing messages (SpotBay-managed billing)Per message — offers, campaigns, promotions. On approval, with advance payment.₹0.90 + GST

Prices are the ones published on our pricing page and exclude GST unless stated. Meta's own WhatsApp conversation charges are billed by Meta to your card; SpotBay-managed billing is the alternative for businesses without a card on Meta, on approval and with advance payment.

See full pricing

How it works

  1. 1

    Register and verify your business number as a WhatsApp Business Account

  2. 2

    Pick a plan — start free on the shared number, or send from your own

  3. 3

    Buy message credits, and settle Meta's conversation charges on your card or through SpotBay-managed billing

What you get

Your own branded number

Register and verify your business number so campaigns, bills and support all come from the name customers recognise.

Message packs, not surprises

Top up in fixed packs and see the balance before you send. Growth Pro includes 500 free messages every month.

Meta charges, handled two ways

By default Meta bills WhatsApp conversation charges to your own card. No card on Meta? SpotBay-managed billing is available on approval, with advance payment.

Questions people ask

Do I need my own WhatsApp Business number to start?

No. On Growth Free you send from SpotBay's shared number and buy message packs. You only pay the ₹5,000 setup when you want campaigns to come from your own branded number.

What is the difference between utility and marketing messages?

WhatsApp prices them differently. Utility messages are transactional — bills, order updates, reminders. Marketing messages are offers and promotions. On SpotBay-managed billing they are ₹0.15 + GST and ₹0.90 + GST per message respectively.

Is there a free plan?

Yes. Growth Free costs ₹0 a month and uses SpotBay's shared WhatsApp number; you buy message credits as you go. Upgrade to Growth Pro or a WhatsApp plan when you want your own number.

Can I run more than one branch?

Yes. Growth Pro is priced per branch, so each outlet gets its own setup while you manage them from one account.

Works best for

Restaurants & CafesRetail & E-commerceSalons & SpasSupermarkets & GrocersWhatsApp Marketing Agencies

Related

WhatsApp MarketingWhatsApp CRMFull pricingFor agencies

See SpotBay working for your business

Create your account on the ₹0 plan and add what you need as you grow — or let us show you around on WhatsApp.

Start free — ₹0 plan Get a demo on WhatsApp
SpotBay Logo - WhatsApp CRM for RestaurantsSpotBay

The customer growth engine for consumer businesses — loyalty, WhatsApp, POS and reviews for restaurants, salons, clinics, retail and more in India, UAE & GCC.

Platform & Products

Platform OverviewLoyalty & RewardsWhatsApp MarketingView All Products →

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Company

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Contact Info

+91 85929 47700
hello@spotbay.in
SpotBay Global Private Limited
Kochi, Kerala, India

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