SpotBay - Retail Marketing & Loyalty Platform
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Retail Marketing & Loyalty Platform

Modules that work together

Platform Overview
One integrated retail marketing & loyalty platform
Loyalty & Rewards Engine
Points, tiers, and rewards that drive repeat visits
POS & Billing
Unified point-of-sale and billing
WhatsApp Marketing & Campaigns
Campaigns and broadcasts on WhatsApp
AI Chatbots & Automation
WhatsApp bots and automated flows
Customer Insights & Product Analytics
Behavior and product analytics
Contests & Gamification
Quiz, spin the wheel, scratch & win, tournaments
Reviews & Feedback (Google Reviews)
Collect and manage reviews
E-commerce Storefront
Online storefront for orders
Chat Support via WhatsApp
Helpdesk and support on WhatsApp
Solutions

Solutions by Industry

Tailored for restaurants, retail, salons, and more

Restaurants & Cafes
Purpose-built for F&B
Retail & E-commerce
From browse to repeat buy
Salons & Spas
Appointments that rebook
Supermarkets & Grocers
Offers that move volume
Healthcare & Wellness
Care that follows up
Education & Training
Engage students and parents
Real Estate
Listings that convert
Banks & Service Counters
Queues that move faster
WhatsApp Marketing Agencies
Scale your agency
Restaurant CRM
A guest list from your bills
Restaurant Billing Software
Billing that does more
Salon Billing Software
Memberships at the counter
Products

Our Products

Complete customer engagement solutions

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Engagement & Growth

Customer Loyalty Programs
Build lasting customer relationships with rewards
Referral Programs
Turn customers into brand advocates
Gamification
Game-like elements for engagement

Marketing & Automation

WhatsApp Marketing
Direct customer communication via WhatsApp
Marketing Campaigns
Targeted campaigns to drive engagement
Automated Campaigns & Bots
AI chatbots and automation workflows
Contests & Competitions
Quiz, spin the wheel, scratch & win
WhatsApp CRM
One inbox, customer history and follow-ups
Customer Reminders
Birthday, win-back and post-visit messages

Analytics, Tech & More

POS & Billing
Unified POS and billing for retail
Customer Insights
Deep insights into customer behavior
Smart QR Codes
Interactive QR codes for engagement
Feedback & Reviews
Manage reviews and collect feedback
E-commerce Storefront
Online storefront for orders
WhatsApp Support / Helpdesk
Chat support via WhatsApp
Social Media Integration
Connect social media with customer data
Appointment Booking
Reminders, confirmation and rescheduling on WhatsApp
PricingDevelopers
Resources
BlogGuidesCase Studies
Company
AboutContactCareersPartner Program
Customer Loyalty Programs

Build Lasting Customer Relationships

Transform one-time visitors into loyal customers with advanced loyalty management and rewards programs designed specifically for restaurants in India, Kerala, UAE & GCC

SpotBay Customer Loyalty Program Dashboard - Points, Tiers, Rewards Management
Customer Retention
Built into billing

Complete Loyalty Management Solution for Restaurants

SpotBay's Customer Loyalty Programs are specifically designed for restaurants, cafes, and food businesses across India, Kerala, UAE, and GCC. Our comprehensive platform combines traditional rewards with modern WhatsApp marketing to create engaging customer experiences that drive repeat business.

Multi-Tier Loyalty System

Bronze, Silver, Gold, and Platinum tiers with progressive benefits and exclusive rewards

WhatsApp Native Integration

Real-time notifications, reward redemptions, and customer communication via WhatsApp

Automated Marketing Campaigns

Birthday rewards, anniversary offers, and milestone celebrations on autopilot

Customer Loyalty Program Features and Benefits
Comprehensive Features

Powerful Loyalty Program Features

Everything you need to create, manage, and optimize customer loyalty programs that drive repeat business and increase customer lifetime value.

Points-Based Rewards
Customers earn points for every purchase, visit, or engagement with your restaurant.
Tier-Based Benefits
Create Bronze, Silver, Gold, and Platinum tiers with increasing benefits and rewards.
Birthday & Anniversary Rewards
Automatically send special offers and rewards on customer birthdays and anniversaries.
Referral Bonuses
Reward customers for bringing friends and family to your restaurant.
WhatsApp Integration
Send loyalty updates, rewards, and offers directly through WhatsApp messaging.
Advanced Analytics
Track customer behavior, loyalty program performance, and ROI with detailed insights.
Automated Campaigns
Set up automated birthday wishes, anniversary offers, and milestone rewards.
Flexible Rewards
Offer discounts, free items, exclusive access, or custom rewards that fit your brand.
Customer Segmentation
Create targeted campaigns for different customer groups based on behavior and preferences.

How SpotBay Loyalty Programs Work

Simple setup, powerful results. Get your loyalty program running in minutes with our intuitive platform.

1

Setup Your Program

Configure rewards, tiers, and benefits that match your restaurant's brand and goals. Choose from points-based, tier-based, or hybrid loyalty programs.

2

Enroll Customers

Customers join via WhatsApp, QR codes, or in-person registration. Our system automatically creates profiles and starts tracking their activity.

3

Automate Rewards

Points are automatically awarded for purchases, visits, and engagement. Customers receive instant notifications about their rewards via WhatsApp.

4

Track & Optimize

Monitor program performance with detailed analytics. Optimize rewards, campaigns, and customer engagement based on real data.

Why Restaurants Choose SpotBay Loyalty Programs

Our loyalty programs are specifically designed for the restaurant industry, helping you build stronger customer relationships and drive sustainable business growth across India, Kerala, UAE & GCC.

Points and rewards applied at the counter, not in an app
Tiers that give regulars a reason to keep coming back
Every billed customer becomes a contact you can reach
Build stronger customer relationships
Generate valuable customer data and insights
Encourage repeat visits and purchases
Create word-of-mouth marketing through referrals
Rewards, campaigns and billing in one system

What the programme does

Points at the till
Earned and redeemed during billing
Tiers and rewards
Better benefits for your regulars
Referrals
Trackable links shared on WhatsApp
Win-backs
Automatic nudges after a quiet spell
Loyalty Program Analytics and Results

Choose Your Loyalty Program Plan

Flexible pricing plans designed to grow with your restaurant business across India, Kerala, UAE & GCC

Starter
₹2,999/month
Perfect for small restaurants and cafes
  • Up to 500 loyalty members
  • Basic points system
  • WhatsApp notifications
  • Birthday rewards
  • Basic analytics dashboard
  • Email support
Most Popular
Growth
₹5,999/month
Ideal for growing restaurant chains
  • Up to 2,000 loyalty members
  • Advanced tier system
  • Automated campaigns
  • Referral programs
  • Advanced analytics & reporting
  • Priority support
  • Custom branding
Enterprise
₹12,999/month
For large restaurant chains and franchises
  • Unlimited loyalty members
  • White-label solution
  • API integrations
  • Dedicated account manager
  • Custom features development
  • 24/7 phone support
  • Advanced security & compliance

Ready to Build Customer Loyalty?

Restaurants, retail stores and salons run their loyalty programmes on SpotBay and drive business growth.

SpotBay Logo - WhatsApp CRM for RestaurantsSpotBay

AI-powered retail marketing & loyalty platform for restaurants, retail, salons, clinics, and more in India, UAE & GCC.

Platform & Products

Platform OverviewLoyalty & RewardsWhatsApp MarketingView All Products →

Solutions & Resources

Solutions by IndustryPricingBlogGuidesCase Studies

Company

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Contact Info

+91 85929 47700
hello@spotbay.in
SpotBay Global Private Limited
Kochi, Kerala, India

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