Feedback & Reviews

Build Your Restaurant's Reputation

Manage customer feedback and online reviews to build a stellar reputation for your restaurant across India, Kerala, UAE, and GCC.

Complete Reputation Management for Restaurants

Protect and enhance your restaurant's online reputation with our comprehensive feedback and review management system. Monitor reviews across all platforms, collect structured feedback, and respond professionally to build customer trust.

Multi-Platform Monitoring

Track reviews across Google, Facebook, Zomato, TripAdvisor, and other platforms from one dashboard

Automated Feedback Collection

Send feedback requests via WhatsApp, SMS, and email after each dining experience

Smart Response System

AI-powered response suggestions help you address reviews professionally and promptly

Reputation Impact

4.8★
Average rating improvement
73%
More positive reviews
2.5x
Faster issue resolution
Review Management

Monitor and manage reviews across Google, Facebook, and other platforms.

Feedback Collection

Automated feedback collection through WhatsApp and other channels.

Reputation Monitoring

Track your restaurant's online reputation and customer sentiment.

Response Automation

Automated responses to reviews and feedback with personalized templates.

Crisis Management

Quick response protocols for negative reviews and service issues.

Customer Satisfaction Tracking

Monitor customer satisfaction trends and improvement opportunities.

Best Feedback Management & Online Review System for Restaurants in India, Kerala, UAE & GCC

SpotBay provides comprehensive feedback management and online review solutions for restaurants including review management, feedback collection, reputation monitoring, response automation, crisis management, and customer satisfaction tracking across India, Kerala, UAE, and GCC regions.