SpotBay - Retail Marketing & Loyalty Platform
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Retail Marketing & Loyalty Platform

Modules that work together

Platform Overview
One integrated retail marketing & loyalty platform
Loyalty & Rewards Engine
Points, cashback and rewards that drive repeat visits
POS & Billing
Unified point-of-sale and billing
WhatsApp Marketing & Campaigns
Campaigns and broadcasts on WhatsApp
Chatbots & Automation
WhatsApp bots and automatic messages
Customer Insights & Product Analytics
Behavior and product analytics
Contests & Gamification
Quiz, spin the wheel, scratch & win, tournaments
Reviews & Feedback (Google Reviews)
Collect and manage reviews
E-commerce Storefront
Online storefront for orders
Chat Support via WhatsApp
Helpdesk and support on WhatsApp
Solutions
Salons & SpasBooking, billing, memberships and rebooking on WhatsAppNew: stylist calendar
  • Salon Booking Software
  • Salon Billing Software
  • Salon Membership Software
Restaurants & CafesBilling, guest CRM, loyalty and WhatsApp for F&B
  • Restaurant Billing Software
  • Restaurant CRM
  • Restaurant Loyalty Program

More industries

Retail & E-commerceSupermarketsHealthcare & ClinicsEducationReal EstateBanks & CountersMarketing AgenciesAll industries

Not sure which fits? We'll walk you through it.

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Products

Our Products

Complete customer engagement solutions

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Engagement & Growth

Customer Loyalty Programs
Build lasting customer relationships with rewards
Referral Programs
Turn customers into brand advocates
Gamification
Game-like elements for engagement

Marketing & Automation

WhatsApp Marketing
Direct customer communication via WhatsApp
Marketing Campaigns
Targeted campaigns to drive engagement
Chatbots & Automation
WhatsApp bots and automatic messages
Contests & Competitions
Quiz, spin the wheel, scratch & win
WhatsApp CRM
One inbox, customer history and follow-ups
Customer Reminders
Birthday, win-back and post-visit messages

Analytics, Tech & More

POS & Billing
Unified POS and billing for retail
Customer Insights
Deep insights into customer behavior
Smart QR Codes
WhatsApp, review and customer QR codes
Feedback & Reviews
Manage reviews and collect feedback
E-commerce Storefront
Online storefront for orders
WhatsApp Support / Helpdesk
Chat support via WhatsApp
Social Media Integration
Photo contests published to Instagram & Facebook
Appointment Booking
Reminders, confirmation and rescheduling on WhatsApp
PricingDevelopers
Resources
BlogGuidesCase Studies
Company
AboutContactCareersPartner Program
Salon memberships & packages

Salon memberships and prepaid packages, built into billing

Sell a package, credit the client's wallet with bonus value, and let them pay from it at every visit — while your reports keep the bonus apart from real revenue.

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Glow Studio

Gold Membership

Wallet balance

₹6,400

Valid till

31 Mar 2027

Client pays

₹5,000

Wallet credit

₹7,000

Bonus

₹2,000

How it works

1

Create a membership with its price, the wallet credit it gives and how long it's valid

2

Sell it at the counter — the client pays once and their wallet is credited

3

On every visit the client pays from the wallet, and tops it up when it runs low

What you get

Packages with bonus credit

Offer "pay ₹5,000, get ₹7,000" style memberships with an expiry date. You get the cash upfront; the client gets a reason to come back.

Pay from the wallet

The wallet can cover the whole bill or part of it, with the rest collected by UPI, card or cash on the same bill.

Recharge at the counter

Top up a client's wallet in seconds — even on an expired or used-up card. Each recharge is recorded with the branch and payment method.

Balance on the bill

The membership name, wallet balance and expiry show on the bill preview, so the front desk never has to look them up.

Revenue you can trust

Reports separate gross sales, the bonus you gave away (promo cost) and net revenue, so a busy month on wallets doesn't look better than it was.

Redeem from any phone

Not billing on SpotBay POS? Look a client up by mobile number in the SpotBay business app, check their benefits and redeem in two taps.

Questions people ask

What is a salon prepaid membership?
It's a package the client pays for upfront in return for extra value — for example, paying ₹5,000 for ₹7,000 of wallet credit. The salon gets cash in hand and the client has a reason to keep coming back until the credit is used.
Can a client use their wallet for only part of a bill?
Yes. The wallet can pay the full bill or part of it, and the balance is collected by UPI, card or cash on the same bill.
Can a membership be recharged after it expires?
Yes. Wallets can be topped up at the counter even when the card has expired or the balance is used up, and every recharge is logged with the branch and payment method.
How is the bonus credit shown in reports?
The bonus is treated as a promotional cost. Reports show gross sales, the wallet promo cost and net revenue separately, so you can see what the business actually earned.
Can I redeem memberships without using SpotBay POS?
Yes. Branch staff can redeem memberships and vouchers from the SpotBay business app on any phone by looking up the client's mobile number.

Works best for

Hair & beauty salonsSpas & wellness centresUnisex salonsSalon chains

Related

Salon & spa softwareSalon billing softwareSalon booking softwareLoyalty & rewardsPricing
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SpotBay Logo - WhatsApp CRM for RestaurantsSpotBay

The customer growth engine for consumer businesses — loyalty, WhatsApp, POS and reviews for restaurants, salons, clinics, retail and more in India, UAE & GCC.

Platform & Products

Platform OverviewLoyalty & RewardsWhatsApp MarketingView All Products →

Solutions & Resources

Solutions by IndustrySalon & Spa SoftwareSalon Booking SoftwareRestaurant Billing SoftwarePricingBlogGuidesCase Studies

Company

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Contact Info

+91 85929 47700
hello@spotbay.in
SpotBay Global Private Limited
Kochi, Kerala, India

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