SpotBay - Retail Marketing & Loyalty Platform
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Retail Marketing & Loyalty Platform

Modules that work together

Platform Overview
One integrated retail marketing & loyalty platform
Loyalty & Rewards Engine
Points, tiers, and rewards that drive repeat visits
POS & Billing
Unified point-of-sale and billing
WhatsApp Marketing & Campaigns
Campaigns and broadcasts on WhatsApp
AI Chatbots & Automation
WhatsApp bots and automated flows
Customer Insights & Product Analytics
Behavior and product analytics
Contests & Gamification
Quiz, spin the wheel, scratch & win, tournaments
Reviews & Feedback (Google Reviews)
Collect and manage reviews
E-commerce Storefront
Online storefront for orders
Chat Support via WhatsApp
Helpdesk and support on WhatsApp
Solutions

Solutions by Industry

Tailored for restaurants, retail, salons, and more

Restaurants & Cafes
Purpose-built for F&B
Retail & E-commerce
From browse to repeat buy
Salons & Spas
Appointments that rebook
Supermarkets & Grocers
Offers that move volume
Healthcare & Wellness
Care that follows up
Education & Training
Engage students and parents
Real Estate
Listings that convert
Banks & Service Counters
Queues that move faster
WhatsApp Marketing Agencies
Scale your agency
Restaurant CRM
A guest list from your bills
Restaurant Billing Software
Billing that does more
Salon Billing Software
Memberships at the counter
Products

Our Products

Complete customer engagement solutions

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Engagement & Growth

Customer Loyalty Programs
Build lasting customer relationships with rewards
Referral Programs
Turn customers into brand advocates
Gamification
Game-like elements for engagement

Marketing & Automation

WhatsApp Marketing
Direct customer communication via WhatsApp
Marketing Campaigns
Targeted campaigns to drive engagement
Automated Campaigns & Bots
AI chatbots and automation workflows
Contests & Competitions
Quiz, spin the wheel, scratch & win
WhatsApp CRM
One inbox, customer history and follow-ups
Customer Reminders
Birthday, win-back and post-visit messages

Analytics, Tech & More

POS & Billing
Unified POS and billing for retail
Customer Insights
Deep insights into customer behavior
Smart QR Codes
Interactive QR codes for engagement
Feedback & Reviews
Manage reviews and collect feedback
E-commerce Storefront
Online storefront for orders
WhatsApp Support / Helpdesk
Chat support via WhatsApp
Social Media Integration
Connect social media with customer data
Appointment Booking
Reminders, confirmation and rescheduling on WhatsApp
PricingDevelopers
Resources
BlogGuidesCase Studies
Company
AboutContactCareersPartner Program
Appointments

Booking that runs in the chat your customers already use

Customers pick a service and a real open slot — on WhatsApp, on your booking page, or at your counter. The diary, the reminders and the rescheduling all follow from there.

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How it works

1

You set services, durations, prices, opening hours and days you are closed

2

Customers book a real open slot on WhatsApp, your booking page, or at the counter

3

Reminders go out before the slot; rescheduling and cancellation update the diary

What you get

Three ways to book

The WhatsApp bot walks a customer through service and slot, your public booking page takes bookings from anyone with the link, and your team books at the counter. All three land in the same diary.

Availability you control

Opening hours per day and per branch, slot intervals, buffer between appointments, lead time before the next bookable slot, how far ahead people may book, and closed dates. Slots are held while a customer finishes booking so two people cannot take the same time.

Reminders and changes

Reminders fire at the offsets you set before the appointment, you are notified on your own number when a booking comes in, and reschedules, cancellations and no-shows are recorded against the appointment.

Questions people ask

Do customers need an app to book?
No. They book in the WhatsApp chat, or from your booking page link. There is nothing to install either way.
Can two customers grab the same slot?
No. A slot is held while a customer is completing the booking and released again if they drop out, so the diary never double-books that time.
Does it handle more than one branch?
Yes. Services, opening hours, closed dates and the diary are all per branch, and each branch works its own day while the business configures the rules.
How far ahead can people book?
You set that — along with how soon before a slot it can still be taken, how long each service runs, and how much buffer to leave between appointments.
What happens after the appointment?
The visit sits on the customer's record, so rebooking nudges, feedback requests and repeat-service reminders can follow automatically.

Works best for

Salons & SpasHealthcare & WellnessClinicsFitness & training studiosService counters

Related

Customer remindersSalons & SpasHealthcare & WellnessWhatsApp CRM
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AI-powered retail marketing & loyalty platform for restaurants, retail, salons, clinics, and more in India, UAE & GCC.

Platform & Products

Platform OverviewLoyalty & RewardsWhatsApp MarketingView All Products →

Solutions & Resources

Solutions by IndustryPricingBlogGuidesCase Studies

Company

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Contact Info

+91 85929 47700
hello@spotbay.in
SpotBay Global Private Limited
Kochi, Kerala, India

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SpotBay - Retail Marketing & Loyalty Platform for Restaurants, Retail, Salons, Clinics

SpotBay is an AI-powered retail marketing and loyalty platform: loyalty engine, POS, WhatsApp marketing, reviews, contests, e-commerce storefront, and chat support. Built for restaurants, retail, salons, clinics, supermarkets, and service businesses in India, UAE, and GCC. WhatsApp Marketing CRM, loyalty programs, and customer engagement in one platform.