Take bookings on WhatsApp and the web, with reminders sent for you
Customers book a service and a time on your booking page or in a WhatsApp chat, and your team books calls and walk-ins at the front desk. Every booking lands in one calendar, with WhatsApp confirmations, reminders and cancellation messages sent for you.
- Booking page, WhatsApp bot and front desk
- Staff, seats and time off built in
- WhatsApp confirmation, reminder and cancellation
- Alert on your number for every new booking
- Runs in any browser
- Android POS app
- Official WhatsApp Business Platform
- GST invoices
See it in action
How a booking comes together
Set it up once, and every booking after that follows the same path, whichever way it comes in.
Step 1 of 4
A closer look
The real screens you'll use
Captured from SpotBay with a sample business.
Front desk
Book a customer in seconds
Pick the service and date, choose a free slot, and send the confirmation on WhatsApp, email or both.
- Only free slots are shown
- Staff can be assigned
- Notes on the booking
Services
Your menu of services
Duration and price for every service, in the order you want customers to see them.
- Durations drive the slots
- Turn services on or off
- Shown on the booking page and bot
How businesses use it
Salons & spas
A salon sets the services each stylist does and their weekly off once. Online bookings are assigned to a stylist automatically, and the front desk can reassign them.
Clinics
A clinic shares its booking page link with patients, who get a WhatsApp reminder a day before and again two hours before their appointment.
Fitness & wellness
A yoga studio sets 12 seats, so up to 12 people can book the same slot. When an instructor is on leave, the front desk marks it as time off.
Hotels
A hotel spa takes treatment bookings from guests on WhatsApp, and the front desk adds walk-ins to the same calendar.
Retail
An optical store takes eye-test bookings on its booking page and sets special hours for festival days.
Events
A wedding planner offers consultation slots on the booking page and gets a WhatsApp alert on the business number for every new booking.
What’s included
Your own booking page
Customers pick a service and a time at play.spotbay.in/booking/your-business. There is nothing for them to install.
Booking in the WhatsApp chat
The booking bot walks the customer through service, day, slot, name and email, then confirms. Choose WhatsApp Chatbot, Booking Web Page or Both.
Front desk and POS calendar
Your team books calls and walk-ins from the business app or the POS calendar. See the Branch day in lanes for each staff member or seat, or switch to Staff week.
Services and hours
Each service has a name, duration and price. Set your business hours, then add date exceptions for closed days or special hours.
Staff from your POS
Staff come from your POS staff list. Choose who is bookable, which services each person does and their weekly off. Turn on “Assign staff to every booking” if you want a person on each one.
Seats that serve at once
Set from 1 to 50 seats or stations that can serve at the same time, to match the chairs, rooms or mats you have.
Time off
Mark time off for any staff member, for a whole day or for a time range.
Confirmations, reminders and cancellations
WhatsApp messages go out when a booking is confirmed, before the visit and if it is cancelled. Emails go out on confirmation and on reschedule.
New-booking alerts
Each booking sends a WhatsApp alert to your Business Notify Number and a push notification to the SpotBay Business app.
Messages to customers
- WhatsApp confirmation when the booking is made
- Reminders at 1 week, 2 days, 1 day, 4 hours, 2 hours, 1 hour or 30 minutes before
- 1 day and 2 hours before are set by default
- WhatsApp message when a booking is cancelled
- Emails on confirmation and on reschedule
Staff and capacity
- Staff list shared with your POS
- Bookable on or off for each person
- Services each person does, and their weekly off
- Time off for a whole day or a time range
- 1 to 50 seats or stations working in parallel
Calendar and changes
- Branch day view with a lane per staff member or seat
- Staff week view
- Online bookings assigned automatically when staff assignment is on
- Assign or reassign staff from the admin side
- Reschedule with “Notify the customer”
Works with the rest of SpotBay
Questions people ask
Do customers need an app to book?
No. They book from your booking page link in any browser, or in the WhatsApp chat they already use. There is nothing to install.
When do reminders go out?
You choose from 1 week, 2 days, 1 day, 4 hours, 2 hours, 1 hour and 30 minutes before the appointment. By default, reminders go out 1 day and 2 hours before.
Can customers cancel or reschedule on their own?
Not today. Customers get in touch with you, and your team reschedules from the admin side, with the option to notify the customer, or cancels the booking, which sends the customer a WhatsApp cancellation message.
Can I take a deposit or payment when someone books?
Not yet. Bookings are taken without payment. You can bill the customer at the visit through the SpotBay POS.
Can customers choose their staff member?
Not when booking online. If “Assign staff to every booking” is on, online bookings are assigned automatically, and your team can assign or reassign anyone from the calendar.
Does it sync with Google Calendar?
No, there is no Google Calendar sync today. Your team works from the calendar in the business app and the POS, with Branch day and Staff week views.
Do I need my own WhatsApp number?
For the WhatsApp booking bot, yes. Chatbots run on your own WhatsApp Business number, which you connect to SpotBay through Meta's sign-up. See the pricing page for the plans that include your own number.
See Appointment Booking working for your business
Create your account on the ₹0 plan and add what you need as you grow — or let us show you around on WhatsApp.