For restaurants and cafes
Restaurant CRM that builds itself at the till
Your best guest data is created every time you print a bill. SpotBay turns it into a guest list you can actually use — who came, what they ordered, how long since their last visit, and one WhatsApp message away.
How it works
1
Guests are captured at billing — no forms, no separate app
2
Visits, spend and loyalty points build a profile per guest
3
Birthday, win-back and weekday campaigns go out on WhatsApp automatically
What you get
A guest list from your bills
Every billed guest becomes a record with visit history and spend, across one outlet or every branch you run.
Loyalty wired into billing
Points and rewards are applied at the counter, so guests see the benefit on the bill instead of hearing about an app.
Follow-ups that run themselves
Birthday wishes, feedback requests and win-back offers for guests who have not been in for a while, sent on WhatsApp.
Questions people ask
- Do guests need to download anything?
- No. Everything reaches them on WhatsApp, and rewards are applied at the counter during billing.
- Does this work for more than one outlet?
- Yes. Plans are priced per branch, and you can see each outlet separately or the whole group together.
- What if I already use a billing system?
- Guest capture happens in SpotBay's own POS, so that is where the CRM fills up from. For online sales there is a Shopify app and a key-authenticated API to push orders in. There is no ready-made connector for other restaurant POS systems today — ask us before you assume yours will plug in.
Works best for
Restaurants & CafesCloud kitchensBakeries & QSRMulti-outlet chains